Terms of Trade for B.93

B.93 Copenhagen ApS Østerbrogade 79, 1 2100 København Ø Email: support@b93cph.dk CVR: 27957161

PAYMENT

B.93 accepts online payments with Visa/Dankort, Visa, Mastercard, MobilePay Online, and Apple Pay.

Payment will only be charged to your account once the physical item is shipped.

All prices on the website include VAT and are stated in Danish kroner (DKK).

B.93 uses a secure payment server that encrypts all information using SSL protocol, so your data is kept safe.

RESERVATION OF FUNDS

When using a payment card, the purchase amount is reserved until the order has been processed and shipped. Once the order is shipped, the funds are withdrawn from the account.

With a debit card, you will be able to see that the funds have been reserved on your account. If the order is cancelled, B.93 cannot withdraw the funds, but the reservation will remain in place for a period — only your bank can release the reservation.

With a credit card, the amount is charged when B.93 processes and completes payment for your order.

DELIVERY

The delivery time for your order is 3–5 business days.

B.93 ships items using PostNord, DAO, and UPS.

B.93 is responsible for the item until it has been delivered to the customer.

RIGHT OF WITHDRAWAL

A full 14-day right of return is granted on items purchased in the webshop, unless otherwise stated in your order.

The 14-day period begins on the day the order is delivered. Any return costs are borne by you.

Notice of withdrawal must be given to us no later than 14 days after delivery, and the item must be in our possession no later than 14 days after we have been informed.

Withdrawal must be notified by email: shoppen@b93cph.dk

Condition of the item upon return

You are liable for any diminished value of the item resulting from handling other than what is necessary to establish the item's nature, characteristics, and function. If the item has been tried on or tested beyond this, it is considered used, and you will receive a reduced refund or no refund. It is at B.93's discretion to assess the condition of the item.

Items with personalization — including printed squad numbers and names — cannot be returned.

STATUTORY WARRANTY

A 2-year statutory warranty is granted on products in accordance with the Danish Sale of Goods Act. The warranty covers defects in software, materials, and workmanship.

Complaints regarding defects and deficiencies must be reported to B.93 within a reasonable time after receipt of the item (a maximum of 2 months is considered reasonable). We will refund reasonable shipping costs for a justified complaint.

Complaints sent as cash on delivery (C.O.D.) will not be accepted.

Contact for complaints: B.93 Copenhagen ApS shoppen@b93cph.dk

CUSTOMER AND PRIVACY POLICY

We do not resell personal information and do not pass your information on to third parties — it is only registered in our customer records.

In order to deliver your order, we register:

• Name
• Address
• Phone number
• Email address

The information is stored for up to 5 years, after which it is deleted. You may request deletion of your information at any time.

The data controller at B.93 is: Nicolaj Thomsen, CEO

As a registered individual with B.93, you have the right to access and object to the registration of your data. Inquiries should be directed to shoppen@b93cph.dk.

Cookies

b93.dk uses cookies for the purpose of optimizing the website and making your visit as smooth as possible. You can delete cookies from your computer at any time.

Log statistics

We use log statistics on b93.dk, which provide a statistical picture of visitor numbers, traffic sources, and behavior on the site. The statistics are used solely to optimize the website.

CONSUMER PROTECTION

Read more about your protection as a consumer when purchasing via a Pensopay payment solution: https://pensopay.com/mere/forbrugerbeskyttelse/

COMPLAINTS

A complaint about an item can be submitted to the Danish Center for Complaint Resolution (Nævnenes Hus), the Mediation Team for Consumer Complaints, Toldboden 2, 8800 Viborg, via the complaints portal at naevneneshus.dk.

For consumers in other EU countries, a complaint can be submitted via the European Commission's online complaints platform: http://ec.europa.eu/odr

When submitting a complaint, you must provide our email address: shoppen@b93cph.dk